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Premium Tech Support – Ask the Professionals

Internet you can rely on – because you’ve got a business to take care of.

Premium Tech Support – Ask the Professionals

FairPoint’s Premium Tech Support is our most comprehensive, yet simple approach to tech support for everything from fixing your hardware or network problems to consulting on how to get the most out of your technology. You’ll have one point of contact to help you work through tech tie-ups that might otherwise drive you up a wall.

With Premium Tech Support, your business can count on:

  • A comprehensive, yet simple approach to tech support
  • Around-the-clock assistance
  • One point of contact for resolving technical issues
  • Subscription-based packages for a predictable monthly cost

Don’t spend valuable time troubleshooting computer and technical issues. Let us help fix your problems so you can focus on running your business. FairPoint’s Premium Tech Support is like having your own IT department. All you have to do is call.

Premium Tech Support Services Coverage*

Laptop and Desktop Tune-Up
Speed up a slow PC or free up disk space by cleaning up unneeded programs, files and folders. Get a tune-up and keep your machine running like new.

Software Installation and
Trouble-Shooting

Get assistance with the installation or trouble-shooting of software including Microsoft® Office products, Adobe® Suite, browsers, apps and more.

Digital Cameras and MP3 Players
Get technical assistance with the set-up, trouble-shooting and use of digital cameras and MP3 players, in addition to installing desktop software and configuration of devices.

Office Network Support
Get assistance in setting up wireless and wired networks — from initial installation to on-going trouble-shooting or upgrades to customer networks or equipment. Technical support includes advanced configuration and trouble-shooting for routers and network equipment.

Virus, Spyware and Malware
Removal

Conduct comprehensive scans of all files on various machines to detect and remove threats.

Printer Setup and
Trouble-Shooting

Get technical assistance with initial printer set-up, including the installation of printer drivers and configuration of printer settings.

Mobile Devices (Smartphone and Tablet)
Set up email, WiFi, Bluetooth or desktop sync on your mobile device.

Wireless Security Setup
Enable and configure security on wireless devices and PC (up to 3 devices).

 

Contact us to learn more.


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