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Managed Services

Overview

Small and medium-sized businesses – just like their larger counterparts – need up-to-date IT infrastructures that operate efficiently. Unfortunately, these smaller businesses typically lack the resources and the budget to stay current with the fast-changing technology landscape. This can leave a business vulnerable to IT outages or system failures that can disrupt employees and negatively impact revenue.

Whether you need to improve your current operations or cut expenses, FairPoint Communications’ Managed Services can help you achieve both. You can rely on FairPoint’s expertise in implementation services, security, monitoring, management and issue resolution.

For custom requirements or solution installations that require time and material, we offer professional services to help you install our voice and data communication solutions.  Our team can install inside wire extensions, perform special construction, and deploy custom solutions.

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Benefits of Managed Services

Identifying potential technical problems before they occur is one of the biggest benefits of Managed Services.  Through a managed router, we monitor your network and provide a robust dashboard tool that helps you track performance and usage. And, with FairPoint handling routine router and network maintenance, you’ll improve overall performance and network availability, allowing you to spend more time concentrating on your business.

Managed Services offers following benefits:

  • Reduced system downtime
  • Increased operational efficiency and productivity
  • Proactive and rapid reactive support – via remote access, telephone helpdesk and on-site
  • Ensure systems, software and virus checkers are up to date
  • Monthly or weekly reports
  • Manageable monthly payments
  • Rigorous Service Level Agreement (SLA)
  • Unlimited phone / remote / on-site support
  • Monthly or weekly reports
  • Freed up to focus on your business
  • Peace of mind from knowing that your network is monitored 24/7

Our Services

We stand behind our services and back it with a rigorous Service Level Agreement. You can choose from a variety of services:

  • Premium Managed Services
    • Ethernet Dedicated Internet Access (EDIA)
    • Ethernet Local Area Network (E-LAN)
    • Ethernet Line (E-LINE)
  • VOIP and Managed Router
  • Managed Firewall
  • Data Center Colocation (with an option for Remote Hands support)
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