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Selecting a Hosted VoIP Provider

Given the popularity of hosted VoIP, more competitors have entered the market. A greater number of providers leads to different solutions, pricing, and support. So, selecting the best provider takes careful evaluation.

Critical hosted VoIP provider considerations:

  • Simple Installation and Management
    Hosted VoIP solutions require minimal equipment installation. Typically, the IP desk phones are plug-and-play. After installation, you should be able to configure and manage your service from a web-based portal. Adding, changing, or moving service takes a few easy clicks. Also, you want your phone system to scale as your business grows.
  • Competent Customer Service
    All the bells and whistles in the world won’t make up for bad service. You need a hosted VoIP provider you can count on when you have questions or need support. Be sure to check out a provider’s track record. Does the provider have in-house expertise? When are support personnel available? Is the support process convenient? Does the provider offer training? Will you get the attention you need, even if you’re a small company?
  • Exceptional Network and Voice Quality
    With productivity at stake, you can’t afford to experience dropped calls, voice delays, or other quality issues. You need to select a hosted VoIP provider that prioritizes service quality. Have a prospective provider conduct a test over the network. You can then determine if the network can handle your voice traffic and deliver a quality calling experience.
  • Advanced Security and Monitoring
    How does a hosted VoIP provider protect its systems? Since you rely on always-available communications, you need to know what safeguards the VoIP provider has put in place. You just can’t afford to lose access to your voice and data services. When selecting a hosted VoIP provider, ask for details on proactive network monitoring, security safeguards, and disaster recovery capabilities.
  • High-Performance Features
    Hosted VoIP solutions provide an affordable way to access innovative features. Some useful features include call forwarding, call recording, music-on-hold, caller ID, speed dialing, three-way calling, auto attendant, voicemail to email transcription, and conferencing. Some hosted VoIP providers also offer contact center capabilities including automatic call distribution, coaching, and reporting. Standard and optional features will vary by VoIP provider. Be sure you confirm specific offerings, functionality, and cost during the selection process.
  • A Great Value Proposition
    When you focus on value instead of solely on cost, you’ll likely select a hosted VoIP provider that performs as expected. Making the best decision requires you carefully evaluate the solution’s features, cost structure, reliability, and voice quality. Also, be sure to scrutinize the provider’s experience, expertise, customer service, and performance track record. By conducting a deliberate analysis, you’ll likely find a hosted VoIP provider that stands above the rest.

Why FairPoint Communications?

As a hosted VoIP provider, FairPoint delivers a powerful, feature-rich phone system for businesses of all sizes. Major advantages of working with FairPoint include:

  • Customized Configurations
  • Robust Calling Features
  • Enhanced Flexibility
  • End-to-End Reliability
  • Comprehensive Support
  • A Superior Network
  • Seamless Integration
  • Competitive Pricing

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