Call centers receive a high volume of calls daily. Often, operators struggle with call volumes that are not equally distributed. Callers experience long ring times or noticeable wait times before speaking with an operator to, which often leads to unhappy prospects and fewer sales. Calls lack personalization. When operators speak with a caller, often they need to search the database to find the caller’s information.
Call centers require technology solutions to:
Through its fast and reliable network, FairPoint delivers a comprehensive range of affordable data and voice communications services to call centers.