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Advanced Business & Technology Resources

Resources

At FairPoint Communications, we are committed to helping businesses learn how they can become more productive, efficient, resourceful, and profitable with the right telecommunications mix. We’ve created this educational content just for you and we’re really glad you’re here.

White Papers

FairPoint Communications’ white papers demonstrate how our technology solutions can best address your needs and solve your most pressing business problems.

Fact Sheets

Managed Wireless LAN Considerations
Is it time to upgrade your Wi-Fi to a business-class solution? Read FairPoint’s list of important questions to consider to help you decide if Managed Wireless LAN is right for you.

View Details
Fact Sheets

Advanced Voice and Data Services for Property Managers
Are you a property manager interested in providing more value to your business tenants? Would you like to monetize value-added services and include them as part of monthly leases? Learn how FairPoint technology services can help property managers attract and retain business tenants.

View Details
White Paper

Social Media For Small Businesses Part 3
Learn how to best leverage your small business’ social media presence by creating a compelling story, optimizing your profile and more.

View Details
White Paper

Social Media For Small Businesses Part 2
This installment covers the six major social media platforms you should consider using to create awareness about your small business: Facebook, LinkedIn, Twitter, Google+, Pinterest and Instagram.

View Details
White Paper

Social Media For Small Businesses Part 1
Stand out from the crowd and stay in touch with customers by incorporating social media marketing into your overall marketing strategy.

View Details
Fact Sheets

Managed Wireless LAN Benefits
Whether you’re a business, hotel, school, or government agency, mobility is critical to the success of your organization. Learn more about the benefits of FairPoint's Managed Wireless LAN Solution.

View Details
Fact Sheets

Cloud Contact How it Works
Leveraging the cloud, FairPoint’s Cloud Contact Center offers businesses tools they need to manage a customer services operation and provides more functionality than traditional hardware-based systems.

View Details
Fact Sheets

Cloud Contact Overview
Transform your call center into a strategic business advantage. With minimal start-up costs and no required equipment purchases, FairPoint Communications’ Cloud Contact Center provides more functionality than traditional hardware- based systems.

View Details
White Paper

No Hardware: Making the Case for a Cloud Contact Center
Before implementing or upgrading a call center operation, a business must make a major decision. Should they purchase, manage and maintain an on-site call center? Or, should they migrate to a cloud-based contact center model?

View Details
Fact Sheets

Next Generation Technology Challenges For Educational Institutions
Learn the major issues that affect educational institutions and how investment in advanced technology services can lessen the burden of budget constraints.

View Details
Fact Sheets

Managed Wireless LAN (WLAN) Solution Sheet
FairPoint's Managed WLAN Service offers a robust, secure, and cost-effective solution that extends an organization’s LAN without the additional cost of wiring or the complexity of additional management.

View Details
White Paper

How Managed Wireless LAN Solutions Can Help Transform Your Business
Can you connect your employees regardless of their location? Are you able to attract the best candidate for the job from across the globe? Are your employees always accessible even when working from home or traveling?

View Details
Fact Sheets

Using Hosted PBX to Empower Your Remote Workforce
Can you connect your employees regardless of their location? Are you able to attract the best candidate for the job from across the globe? Are your employees always accessible even when working from home or traveling?

View Details
Case Studies

PBX without Higher Cost for Maine Small Business
Kitchen and bathroom remodels typically net some of the highest returns for the cost. In Southern Maine, Heartwood Distributors is the go‐to place to transform these rooms and boost home values with cabinets, countertops and custom design.

View Details
Case Studies

Daily Sun Case Study
As early adopters of Voice over IP (VoIP), the Daily Sun newspaper group used a Hosted PBX delivered over high-speed Internet for several years.

View Details
White Paper

The Complete Guide to Hosted VoIP
What model for voice communications best fits your business requirements? Should you consider an on-premise or off-premise solution? Do you want to own and manage your phone system?

View Details
Fact Sheets

10 Things Your Business Can Do with FairPoint Hosted PBX
The latest resource, “10 Things Your Business Can Do with Hosted PBX,” is a new brochure summarizing why businesses should consider a hosted PBX solution.

View Details
Fact Sheets

Advanced Services Solution Offerings
FairPoint offers the largest, most robust fiber-based network in northern New England with more than 17,000 fiber route miles and 380 network access points.

View Details
Fact Sheets

Hosted PBX Offers
With five service levels (or packages) to meet your needs, FairPoint Communications*’ Hosted PBX can deliver a powerful, feature-rich phone system without the hassle of an on-site, customer-owned system.

View Details
Fact Sheets

SIP Trunking Solution
Session Initiation Protocol (SIP) Trunking, or SIP Trunking, is an IP trunk service that can be configured to support both traditional Private Branch Exchanges (PBXs) and IP-PBXs.

View Details
Fact Sheets

Hosted PBX Infographic
Get a new, powerful, feature-rich phone system without the cost of owning or managing your own on-site system.

View Details
Fact Sheets

The FairPoint Network
Through its fast, reliable network, FairPoint delivers a range of quality data and voice communications services to businesses, public and private institutions, as well as residential and wholesale customers.

View Details
Fact Sheets

Manchester Data Center Specifications
Located in downtown Manchester, NH, FairPoint’s newest data center provides physically secure, scalable data center space for computing, storage, and disaster recovery needs.

View Details
Fact Sheets

Laconia Data Center Specifications
Since it opened in July 2014, our Laconia, NH data center has been serving business, government, and education customers across Northern New England.

View Details
White Paper

How to Ensure IT Resiliency and Business Continuity
When it comes to disaster planning, businesses in the past focused on recovery. They put their efforts into restoring their IT operation as quickly as possible after an unexpected outage.

View Details
White Paper

Using Next Generation Technology Services to Solve IT Budget Challenges
Many organizations face budget constraints, especially government and education entities. But that doesn’t necessarily mean these organizations have to forego innovation and access to advanced technologies.

View Details
White Paper

Municipal Data Center Risk Assessment Tool
Every data center operation faces risk – with some confronting much higher threat levels than others. Do you know where your municipality falls on the data center risk continuum? Low? Medium? High?

View Details
Fact Sheets

Data Center Services Solution Sheet
Cost-Effective Data Center Services – Market expansion, business growth, disaster recovery requirements and IT consolidation are driving organizations’ needs for physically secure, reliable data center services.

View Details
Fact Sheets

Hosted PBX Overview
With five service levels (or packages) to meet your needs, FairPoint Communications*' Hosted PBX can deliver a powerful, feature-rich phone system without the hassle of an on-site, customer-owned system.

View Details
Fact Sheets

Hosted PBX for Medical Professionals
Better health outcomes are linked to better communication between patients and healthcare providers. If a doctor can respond to a patient’s needs in real-time, patients are more likely to trust their physicians and comply with medical care and counseling.

View Details
Fact Sheets

Carrier Ethernet Service
Our Advanced Ethernet Can Help Improve the Way You Do Business With over 90% of our central offices enabled for Ethernet, FairPoint can provide reliable high-speed connections to all of your locations. We have skilled local sales and sales engineering teams ready to design a flexible solution to meet your data networking needs.

View Details
Fact Sheets

Enterprise Carrier Ethernet Networks
Our Advanced Ethernet Can Help Improve the Way You Do Business With over 90% of our central offices enabled for Ethernet, FairPoint can provide reliable high-speed connections to all of your locations. We have skilled local sales and sales engineering teams ready to design a flexible solution to meet your data networking needs.

View Details
Fact Sheets

Easy Attendant
A good customer experience starts with your customer's first phone call into your business. That's why Easy Attendant makes it simple to ensure that calls will be handled efficiently 24 hours a day, 7 days a week.

View Details
Fact Sheets

Hosted PBX: Disaster Recovery & Business Continuity
Never lose your business communications. Your business is built on relationships. If your people are your most valuable asset and your customers are the source of your success.

View Details
Fact Sheets

Hosted PBX: Conferencing
Business requires collaboration. From last minute team meetings to regular, same-time, same-place sessions, virtual conference rooms enable work to get done quickly and efficiently.

View Details
Fact Sheets

Hosted PBX: Keeping up with Technology
Cloud technology continues to provide new opportunities and solutions for business and industry.

View Details
Fact Sheets

Hosted PBX for Auto Dealerships
Want to drive sales? Customer service is key Stellar Customer Service Index (CSI) rankings are key to gaining the competitive edge in your market. And customers are more demanding than ever. The average car shopper uses their mobile phone to find deals, while traveling around town to shop their options and talk with salespeople.

View Details
Fact Sheets

Hosted PBX: Security
The security of your communications is crucial. Not only do you need to protect sensitive internal information, but customers, patients and stakeholders trust that you are making sure their communications are secure as well.

View Details
Fact Sheets

Hosted PBX: Total Cost of Ownership
Thinking of buying your own PBX? You may be surprised to discover that Hosted PBX offers more convenience, flexibility and reliability than traditional PBX and is the most cost-effective solution for any business.

View Details
Fact Sheets

Managed E-LAN
FairPoint Communications’* Managed Ethernet Local Area Network (Managed ELAN) extends your native Ethernet environment to connect multiple sites, providing any-to-any connectivity that's easy to manage, scalable and cost

View Details
Fact Sheets

Premium Attendant
Premium Attendant provides your business with a convenient and virtual means to answer your business’ incoming telephone calls.

View Details
Fact Sheets

Hosted PBX for Real Estate Businesses
All great realtors know the importance of location. Hosted PBX technology allows you to travel from location, to location without ever losing your connection to your customers.

View Details
Fact Sheets

Hosted PBX for Retail Businesses
Customer service is one key area that retail businesses can use to differentiate themselves from the competition.

View Details
Fact Sheets

The Benefits of Data Center Colocation Services
Data center colocation services can be an integral part of a business IT strategy – one that addresses cost, security, and perhaps, most importantly, business continuity.

View Details
Fact Sheets

Vendor Referral Source Program
FairPoint’s Referral Source Program helps identify and reward third-party vendors and suppliers that serve as dependable and repeatable sources of new business into our direct sales force.

View Details
Case Studies

New PBX without Higher Cost for Maine Small Business
With its outdated phone system barely hanging on, Heartwood Distributors of Saco, Maine, made the switch to FairPoint’s Hosted PBX – gaining a new, full-featured solution without high upfront costs or maintenance headaches.

View Details
Case Studies

Lamoille North Supervisory Union Case Study
FairPoint Communications partnered with Lamoille North Supervisory Union, a school system in rural Lamoille County, V.T., to bring high-speed Internet to the classroom so students and staff can enjoy the essential digital connections they need to succeed.

View Details
Case Studies

FairPoint Brings 1 Gbps to Husson University
When Husson University’s New England School of Communications (NESCom) brought 480 middle and high school students together for its Cool2Career day, FairPoint Communications delivered 1 Gbps to connect hundreds of digital devices – and give students a first-hand look at how cool technology can enable cool careers.

View Details
Case Studies

The EDGE Sports & Fitness Case Study
Burlington, VT’s top health club takes member customer service seriously. When bandwidth issues limited progress, the club upgraded its communications infrastructure – opening the door to introduce applications that serve members better and keep employees productive.

View Details
Case Studies

Mount Washington Observatory Case Study
At the remote and inhospitable Mount Washington Observatory in New Hampshire, researchers study weather and climate, and deliver distance-learning via the Web with FairPoint’s reliable, high-speed Ethernet services.

View Details
Infographics

Choosing the Right Data Center Provider
FairPoint offers flexibility to meet the needs of any organization. With more than 380 network access points across northern New England, we can easily work with our customers to meet their specific requirements at a location that is most convenient for them.

View Details
Infographics

Understanding Data Center Services
Are Data Center Services right for your organization? If you’re concerned about the cost of maintaining an on-premises data center, or need to address disaster recovery requirements while retaining full control of your IT environment, data center colocation may address your needs.

View Details
Case Studies

FairPoint Helps Grow Annual Maine Expo
Each spring, the Maine Restaurant & Lodging Expo connects hundreds of the state’s restaurant and lodging industry professionals with local and regional producers of foods, beverages, products and services. The Expo’s relationship with FairPoint Communications helps keep event costs down, enabling small, start-up businesses the chance to meet potential buyers.

View Details
White Paper

Top Five Benefits of Data Center Colocation
Every business is different in terms of what they need from their data center. However, today more than ever, most companies are weighing the pros and cons of investing in their own data center and realizing they have other viable options.

View Details

White Papers

FairPoint Communications’ white papers demonstrate how our technology solutions can best address your needs and solve your most pressing business problems.

White Paper

Social Media For Small Businesses Part 3
Learn how to best leverage your small business’ social media presence by creating a compelling story, optimizing your profile and more.

View Details
White Paper

Social Media For Small Businesses Part 2
This installment covers the six major social media platforms you should consider using to create awareness about your small business: Facebook, LinkedIn, Twitter, Google+, Pinterest and Instagram.

View Details
White Paper

Social Media For Small Businesses Part 1
Stand out from the crowd and stay in touch with customers by incorporating social media marketing into your overall marketing strategy.

View Details
White Paper

No Hardware: Making the Case for a Cloud Contact Center
Before implementing or upgrading a call center operation, a business must make a major decision. Should they purchase, manage and maintain an on-site call center? Or, should they migrate to a cloud-based contact center model?

View Details
White Paper

How Managed Wireless LAN Solutions Can Help Transform Your Business
Can you connect your employees regardless of their location? Are you able to attract the best candidate for the job from across the globe? Are your employees always accessible even when working from home or traveling?

View Details
Fact Sheets

Using Hosted PBX to Empower Your Remote Workforce
Can you connect your employees regardless of their location? Are you able to attract the best candidate for the job from across the globe? Are your employees always accessible even when working from home or traveling?

View Details
White Paper

The Complete Guide to Hosted VoIP
What model for voice communications best fits your business requirements? Should you consider an on-premise or off-premise solution? Do you want to own and manage your phone system?

View Details
White Paper

How to Ensure IT Resiliency and Business Continuity
When it comes to disaster planning, businesses in the past focused on recovery. They put their efforts into restoring their IT operation as quickly as possible after an unexpected outage.

View Details
White Paper

Using Next Generation Technology Services to Solve IT Budget Challenges
Many organizations face budget constraints, especially government and education entities. But that doesn’t necessarily mean these organizations have to forego innovation and access to advanced technologies.

View Details
White Paper

Municipal Data Center Risk Assessment Tool
Every data center operation faces risk – with some confronting much higher threat levels than others. Do you know where your municipality falls on the data center risk continuum? Low? Medium? High?

View Details
White Paper

Top Five Benefits of Data Center Colocation
Every business is different in terms of what they need from their data center. However, today more than ever, most companies are weighing the pros and cons of investing in their own data center and realizing they have other viable options.

View Details

Case Studies

FairPoint Communications’ case studies demonstrate how FairPoint’s technologies and services help our customers run their businesses more efficiently. Browse through our case studies.

Case Studies

Hosted PBX Solution Provides Blockbuster Savings for Local Box Office
FairPoint Communications has developed a case study to discuss the before and after scenarios involved in a Hosted PBX transition.

View Details
Case Studies

PBX without Higher Cost for Maine Small Business
Kitchen and bathroom remodels typically net some of the highest returns for the cost. In Southern Maine, Heartwood Distributors is the go‐to place to transform these rooms and boost home values with cabinets, countertops and custom design.

View Details
Case Studies

Daily Sun Case Study
As early adopters of Voice over IP (VoIP), the Daily Sun newspaper group used a Hosted PBX delivered over high-speed Internet for several years.

View Details
Case Studies

New PBX without Higher Cost for Maine Small Business
With its outdated phone system barely hanging on, Heartwood Distributors of Saco, Maine, made the switch to FairPoint’s Hosted PBX – gaining a new, full-featured solution without high upfront costs or maintenance headaches.

View Details
Case Studies

Lamoille North Supervisory Union Case Study
FairPoint Communications partnered with Lamoille North Supervisory Union, a school system in rural Lamoille County, V.T., to bring high-speed Internet to the classroom so students and staff can enjoy the essential digital connections they need to succeed.

View Details
Case Studies

FairPoint Brings 1 Gbps to Husson University
When Husson University’s New England School of Communications (NESCom) brought 480 middle and high school students together for its Cool2Career day, FairPoint Communications delivered 1 Gbps to connect hundreds of digital devices – and give students a first-hand look at how cool technology can enable cool careers.

View Details
Case Studies

The EDGE Sports & Fitness Case Study
Burlington, VT’s top health club takes member customer service seriously. When bandwidth issues limited progress, the club upgraded its communications infrastructure – opening the door to introduce applications that serve members better and keep employees productive.

View Details
Case Studies

Mount Washington Observatory Case Study
At the remote and inhospitable Mount Washington Observatory in New Hampshire, researchers study weather and climate, and deliver distance-learning via the Web with FairPoint’s reliable, high-speed Ethernet services.

View Details
Case Studies

FairPoint Helps Grow Annual Maine Expo
Each spring, the Maine Restaurant & Lodging Expo connects hundreds of the state’s restaurant and lodging industry professionals with local and regional producers of foods, beverages, products and services. The Expo’s relationship with FairPoint Communications helps keep event costs down, enabling small, start-up businesses the chance to meet potential buyers.

View Details

Infographics

Our collection of infographics provide insights on new developments, our solutions, resources, and best practices.

Infographics

Choosing the Right Data Center Provider
FairPoint offers flexibility to meet the needs of any organization. With more than 380 network access points across northern New England, we can easily work with our customers to meet their specific requirements at a location that is most convenient for them.

View Details
Infographics

Understanding Data Center Services
Are Data Center Services right for your organization? If you’re concerned about the cost of maintaining an on-premises data center, or need to address disaster recovery requirements while retaining full control of your IT environment, data center colocation may address your needs.

View Details

Videos

Our collection of interactive videos show new developments, insights, and best practices.

Videos

Virtual Tour
Take a virtual tour of one of FairPoint Communications' enterprise data center facilities.

View Details
Videos

Understanding Data Center Services -- FairPoint Communications
Data center provides physically secure, scalable data center space for computing, storage, disaster recovery and other IT needs. Connected to the largest Ethernet network in northern New England, FairPoint Communications’ Data Center Services provide a complete turnkey solution for organizations looking for operational flexibility, efficiency, and business continuity.

View Details

Fact Sheets

Our collection of fact sheets provide the details behind each of our solutions.

Fact Sheets

Managed Wireless LAN Considerations
Is it time to upgrade your Wi-Fi to a business-class solution? Read FairPoint’s list of important questions to consider to help you decide if Managed Wireless LAN is right for you.

View Details
Fact Sheets

Advanced Voice and Data Services for Property Managers
Are you a property manager interested in providing more value to your business tenants? Would you like to monetize value-added services and include them as part of monthly leases? Learn how FairPoint technology services can help property managers attract and retain business tenants.

View Details
Fact Sheets

Managed Wireless LAN Benefits
Whether you’re a business, hotel, school, or government agency, mobility is critical to the success of your organization. Learn more about the benefits of FairPoint's Managed Wireless LAN Solution.

View Details
Fact Sheets

Cloud Contact How it Works
Leveraging the cloud, FairPoint’s Cloud Contact Center offers businesses tools they need to manage a customer services operation and provides more functionality than traditional hardware-based systems.

View Details
Fact Sheets

Cloud Contact Overview
Transform your call center into a strategic business advantage. With minimal start-up costs and no required equipment purchases, FairPoint Communications’ Cloud Contact Center provides more functionality than traditional hardware- based systems.

View Details
Fact Sheets

Next Generation Technology Challenges For Educational Institutions
Learn the major issues that affect educational institutions and how investment in advanced technology services can lessen the burden of budget constraints.

View Details
Fact Sheets

Managed Wireless LAN (WLAN) Solution Sheet
FairPoint's Managed WLAN Service offers a robust, secure, and cost-effective solution that extends an organization’s LAN without the additional cost of wiring or the complexity of additional management.

View Details
Fact Sheets

10 Things Your Business Can Do with FairPoint Hosted PBX
The latest resource, “10 Things Your Business Can Do with Hosted PBX,” is a new brochure summarizing why businesses should consider a hosted PBX solution.

View Details
Fact Sheets

Advanced Services Solution Offerings
FairPoint offers the largest, most robust fiber-based network in northern New England with more than 17,000 fiber route miles and 380 network access points.

View Details
Fact Sheets

SIP Trunking Solution
Session Initiation Protocol (SIP) Trunking, or SIP Trunking, is an IP trunk service that can be configured to support both traditional Private Branch Exchanges (PBXs) and IP-PBXs.

View Details
Fact Sheets

Hosted PBX Infographic
Get a new, powerful, feature-rich phone system without the cost of owning or managing your own on-site system.

View Details
Fact Sheets

The FairPoint Network
Through its fast, reliable network, FairPoint delivers a range of quality data and voice communications services to businesses, public and private institutions, as well as residential and wholesale customers.

View Details
Fact Sheets

Manchester Data Center Specifications
Located in downtown Manchester, NH, FairPoint’s newest data center provides physically secure, scalable data center space for computing, storage, and disaster recovery needs.

View Details
Fact Sheets

Laconia Data Center Specifications
Since it opened in July 2014, our Laconia, NH data center has been serving business, government, and education customers across Northern New England.

View Details
Fact Sheets

Top Considerations in Choosing a Data Center Provider
FairPoint’s data center is a highly secure facility. It is monitored 24X7X365, and access is restricted to data center customers and employees.

View Details
Fact Sheets

Data Center Services Solution Sheet
Cost-Effective Data Center Services – Market expansion, business growth, disaster recovery requirements and IT consolidation are driving organizations’ needs for physically secure, reliable data center services.

View Details
Fact Sheets

Hosted PBX Overview
With five service levels (or packages) to meet your needs, FairPoint Communications*' Hosted PBX can deliver a powerful, feature-rich phone system without the hassle of an on-site, customer-owned system.

View Details
Fact Sheets

Hosted PBX for Medical Professionals
Better health outcomes are linked to better communication between patients and healthcare providers. If a doctor can respond to a patient’s needs in real-time, patients are more likely to trust their physicians and comply with medical care and counseling.

View Details
Fact Sheets

Carrier Ethernet Service
Our Advanced Ethernet Can Help Improve the Way You Do Business With over 90% of our central offices enabled for Ethernet, FairPoint can provide reliable high-speed connections to all of your locations. We have skilled local sales and sales engineering teams ready to design a flexible solution to meet your data networking needs.

View Details
Fact Sheets

Enterprise Carrier Ethernet Networks
Our Advanced Ethernet Can Help Improve the Way You Do Business With over 90% of our central offices enabled for Ethernet, FairPoint can provide reliable high-speed connections to all of your locations. We have skilled local sales and sales engineering teams ready to design a flexible solution to meet your data networking needs.

View Details
Fact Sheets

Easy Attendant
A good customer experience starts with your customer's first phone call into your business. That's why Easy Attendant makes it simple to ensure that calls will be handled efficiently 24 hours a day, 7 days a week.

View Details
Fact Sheets

Hosted PBX: Disaster Recovery & Business Continuity
Never lose your business communications. Your business is built on relationships. If your people are your most valuable asset and your customers are the source of your success.

View Details
Fact Sheets

Hosted PBX: Conferencing
Business requires collaboration. From last minute team meetings to regular, same-time, same-place sessions, virtual conference rooms enable work to get done quickly and efficiently.

View Details
Fact Sheets

Hosted PBX: Keeping up with Technology
Cloud technology continues to provide new opportunities and solutions for business and industry.

View Details
Fact Sheets

Hosted PBX for Auto Dealerships
Want to drive sales? Customer service is key Stellar Customer Service Index (CSI) rankings are key to gaining the competitive edge in your market. And customers are more demanding than ever. The average car shopper uses their mobile phone to find deals, while traveling around town to shop their options and talk with salespeople.

View Details
Fact Sheets

Hosted PBX: Security
The security of your communications is crucial. Not only do you need to protect sensitive internal information, but customers, patients and stakeholders trust that you are making sure their communications are secure as well.

View Details
Fact Sheets

Hosted PBX: Total Cost of Ownership
Thinking of buying your own PBX? You may be surprised to discover that Hosted PBX offers more convenience, flexibility and reliability than traditional PBX and is the most cost-effective solution for any business.

View Details
Fact Sheets

Managed E-LAN
FairPoint Communications’* Managed Ethernet Local Area Network (Managed ELAN) extends your native Ethernet environment to connect multiple sites, providing any-to-any connectivity that's easy to manage, scalable and cost

View Details
Fact Sheets

Premium Attendant
Premium Attendant provides your business with a convenient and virtual means to answer your business’ incoming telephone calls.

View Details
Fact Sheets

Hosted PBX for Real Estate Businesses
All great realtors know the importance of location. Hosted PBX technology allows you to travel from location, to location without ever losing your connection to your customers.

View Details
Fact Sheets

Hosted PBX for Retail Businesses
Customer service is one key area that retail businesses can use to differentiate themselves from the competition.

View Details
Fact Sheets

The Benefits of Data Center Colocation Services
Data center colocation services can be an integral part of a business IT strategy – one that addresses cost, security, and perhaps, most importantly, business continuity.

View Details
Fact Sheets

Vendor Referral Source Program
FairPoint’s Referral Source Program helps identify and reward third-party vendors and suppliers that serve as dependable and repeatable sources of new business into our direct sales force.

View Details

Small Business Insights

We’ve identified third-party resources nationally and locally that we think business owners will find helpful.

Fact Sheets

Small Business Administration: Do You Know How to Grow Your Business?

View Details
Fact Sheets

SCORE: Taking Cues from Successful Small Business Owners

View Details
Fact Sheets

NFIB: Using Debt to Fund Your Small Business

View Details
Fact Sheets

Maine Small Business Development Centers: How to Up Your Trade Show Game

View Details

Fact Sheets

Managed Wireless LAN Considerations
Is it time to upgrade your Wi-Fi to a business-class solution? Read FairPoint’s list of important questions to consider to help you decide if Managed Wireless LAN is right for you.

View Details
Fact Sheets

Advanced Voice and Data Services for Property Managers
Are you a property manager interested in providing more value to your business tenants? Would you like to monetize value-added services and include them as part of monthly leases? Learn how FairPoint technology services can help property managers attract and retain business tenants.

View Details
White Paper

Social Media For Small Businesses Part 3
Learn how to best leverage your small business’ social media presence by creating a compelling story, optimizing your profile and more.

View Details
White Paper

Social Media For Small Businesses Part 2
This installment covers the six major social media platforms you should consider using to create awareness about your small business: Facebook, LinkedIn, Twitter, Google+, Pinterest and Instagram.

View Details
White Paper

Social Media For Small Businesses Part 1
Stand out from the crowd and stay in touch with customers by incorporating social media marketing into your overall marketing strategy.

View Details
Fact Sheets

Insights for Small Businesses

View Details
Fact Sheets

Small Business Administration: Do You Know How to Grow Your Business?

View Details
Fact Sheets

SCORE: Taking Cues from Successful Small Business Owners

View Details

Presentation – Data Center Colocation for Health Care Organizations
As health care data centers continue to play a critical role in the delivery and management of patient care, they face several key challenges, including complex compliance requirements; ever-growing volumes of data; greater reliance on mobile devices to deliver patient care and conduct business; and industry consolidation.

View Details
Fact Sheets

NFIB: Using Debt to Fund Your Small Business

View Details
Fact Sheets

Managed Wireless LAN Benefits
Whether you’re a business, hotel, school, or government agency, mobility is critical to the success of your organization. Learn more about the benefits of FairPoint's Managed Wireless LAN Solution.

View Details
Fact Sheets

Maine Small Business Development Centers: How to Up Your Trade Show Game

View Details

Presentation – Data Center Colocation for Health Care Organizations
As health care data centers continue to play a critical role in the delivery and management of patient care, they face several key challenges, including complex compliance requirements; ever-growing volumes of data; greater reliance on mobile devices to deliver patient care and conduct business; and industry consolidation.

View Details
Fact Sheets

Cloud Contact How it Works
Leveraging the cloud, FairPoint’s Cloud Contact Center offers businesses tools they need to manage a customer services operation and provides more functionality than traditional hardware-based systems.

View Details
Fact Sheets

Cloud Contact Overview
Transform your call center into a strategic business advantage. With minimal start-up costs and no required equipment purchases, FairPoint Communications’ Cloud Contact Center provides more functionality than traditional hardware- based systems.

View Details
White Paper

No Hardware: Making the Case for a Cloud Contact Center
Before implementing or upgrading a call center operation, a business must make a major decision. Should they purchase, manage and maintain an on-site call center? Or, should they migrate to a cloud-based contact center model?

View Details
Fact Sheets

Next Generation Technology Challenges For Educational Institutions
Learn the major issues that affect educational institutions and how investment in advanced technology services can lessen the burden of budget constraints.

View Details
Fact Sheets

Managed Wireless LAN (WLAN) Solution Sheet
FairPoint's Managed WLAN Service offers a robust, secure, and cost-effective solution that extends an organization’s LAN without the additional cost of wiring or the complexity of additional management.

View Details
White Paper

How Managed Wireless LAN Solutions Can Help Transform Your Business
Can you connect your employees regardless of their location? Are you able to attract the best candidate for the job from across the globe? Are your employees always accessible even when working from home or traveling?

View Details

How FCC Discounts Make Data Center Colocation a More Viable Option for Rural Healthcare Providers
The latest resource, “How FCC Discounts Make Data Center Colocation a More Viable Option for Rural Healthcare Providers,” is a white paper discussing the ins and outs of available discounts from the federal government.

View Details
Videos

Virtual Tour
Take a virtual tour of one of FairPoint Communications' enterprise data center facilities.

View Details
Videos

Understanding Data Center Services -- FairPoint Communications
Data center provides physically secure, scalable data center space for computing, storage, disaster recovery and other IT needs. Connected to the largest Ethernet network in northern New England, FairPoint Communications’ Data Center Services provide a complete turnkey solution for organizations looking for operational flexibility, efficiency, and business continuity.

View Details
Fact Sheets

Using Hosted PBX to Empower Your Remote Workforce
Can you connect your employees regardless of their location? Are you able to attract the best candidate for the job from across the globe? Are your employees always accessible even when working from home or traveling?

View Details
Case Studies

Hosted PBX Solution Provides Blockbuster Savings for Local Box Office
FairPoint Communications has developed a case study to discuss the before and after scenarios involved in a Hosted PBX transition.

View Details
Case Studies

PBX without Higher Cost for Maine Small Business
Kitchen and bathroom remodels typically net some of the highest returns for the cost. In Southern Maine, Heartwood Distributors is the go‐to place to transform these rooms and boost home values with cabinets, countertops and custom design.

View Details
Case Studies

Daily Sun Case Study
As early adopters of Voice over IP (VoIP), the Daily Sun newspaper group used a Hosted PBX delivered over high-speed Internet for several years.

View Details
White Paper

The Complete Guide to Hosted VoIP
What model for voice communications best fits your business requirements? Should you consider an on-premise or off-premise solution? Do you want to own and manage your phone system?

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10 Things Your Business Can Do with FairPoint Hosted PBX
The latest resource, “10 Things Your Business Can Do with Hosted PBX,” is a new brochure summarizing why businesses should consider a hosted PBX solution.

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Advanced Services Solution Offerings
FairPoint offers the largest, most robust fiber-based network in northern New England with more than 17,000 fiber route miles and 380 network access points.

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Hosted PBX Offers
With five service levels (or packages) to meet your needs, FairPoint Communications*’ Hosted PBX can deliver a powerful, feature-rich phone system without the hassle of an on-site, customer-owned system.

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SIP Trunking Solution
Session Initiation Protocol (SIP) Trunking, or SIP Trunking, is an IP trunk service that can be configured to support both traditional Private Branch Exchanges (PBXs) and IP-PBXs.

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Hosted PBX Infographic
Get a new, powerful, feature-rich phone system without the cost of owning or managing your own on-site system.

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The FairPoint Network
Through its fast, reliable network, FairPoint delivers a range of quality data and voice communications services to businesses, public and private institutions, as well as residential and wholesale customers.

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Manchester Data Center Specifications
Located in downtown Manchester, NH, FairPoint’s newest data center provides physically secure, scalable data center space for computing, storage, and disaster recovery needs.

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Laconia Data Center Specifications
Since it opened in July 2014, our Laconia, NH data center has been serving business, government, and education customers across Northern New England.

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White Paper

How to Ensure IT Resiliency and Business Continuity
When it comes to disaster planning, businesses in the past focused on recovery. They put their efforts into restoring their IT operation as quickly as possible after an unexpected outage.

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White Paper

Using Next Generation Technology Services to Solve IT Budget Challenges
Many organizations face budget constraints, especially government and education entities. But that doesn’t necessarily mean these organizations have to forego innovation and access to advanced technologies.

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White Paper

Municipal Data Center Risk Assessment Tool
Every data center operation faces risk – with some confronting much higher threat levels than others. Do you know where your municipality falls on the data center risk continuum? Low? Medium? High?

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Top Considerations in Choosing a Data Center Provider
FairPoint’s data center is a highly secure facility. It is monitored 24X7X365, and access is restricted to data center customers and employees.

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Data Center Services Solution Sheet
Cost-Effective Data Center Services – Market expansion, business growth, disaster recovery requirements and IT consolidation are driving organizations’ needs for physically secure, reliable data center services.

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Hosted PBX Overview
With five service levels (or packages) to meet your needs, FairPoint Communications*' Hosted PBX can deliver a powerful, feature-rich phone system without the hassle of an on-site, customer-owned system.

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Hosted PBX for Medical Professionals
Better health outcomes are linked to better communication between patients and healthcare providers. If a doctor can respond to a patient’s needs in real-time, patients are more likely to trust their physicians and comply with medical care and counseling.

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Carrier Ethernet Service
Our Advanced Ethernet Can Help Improve the Way You Do Business With over 90% of our central offices enabled for Ethernet, FairPoint can provide reliable high-speed connections to all of your locations. We have skilled local sales and sales engineering teams ready to design a flexible solution to meet your data networking needs.

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Enterprise Carrier Ethernet Networks
Our Advanced Ethernet Can Help Improve the Way You Do Business With over 90% of our central offices enabled for Ethernet, FairPoint can provide reliable high-speed connections to all of your locations. We have skilled local sales and sales engineering teams ready to design a flexible solution to meet your data networking needs.

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Easy Attendant
A good customer experience starts with your customer's first phone call into your business. That's why Easy Attendant makes it simple to ensure that calls will be handled efficiently 24 hours a day, 7 days a week.

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Hosted PBX: Disaster Recovery & Business Continuity
Never lose your business communications. Your business is built on relationships. If your people are your most valuable asset and your customers are the source of your success.

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Hosted PBX: Conferencing
Business requires collaboration. From last minute team meetings to regular, same-time, same-place sessions, virtual conference rooms enable work to get done quickly and efficiently.

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Hosted PBX: Keeping up with Technology
Cloud technology continues to provide new opportunities and solutions for business and industry.

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Hosted PBX for Auto Dealerships
Want to drive sales? Customer service is key Stellar Customer Service Index (CSI) rankings are key to gaining the competitive edge in your market. And customers are more demanding than ever. The average car shopper uses their mobile phone to find deals, while traveling around town to shop their options and talk with salespeople.

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Hosted PBX: Security
The security of your communications is crucial. Not only do you need to protect sensitive internal information, but customers, patients and stakeholders trust that you are making sure their communications are secure as well.

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Hosted PBX: Total Cost of Ownership
Thinking of buying your own PBX? You may be surprised to discover that Hosted PBX offers more convenience, flexibility and reliability than traditional PBX and is the most cost-effective solution for any business.

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Managed E-LAN
FairPoint Communications’* Managed Ethernet Local Area Network (Managed ELAN) extends your native Ethernet environment to connect multiple sites, providing any-to-any connectivity that's easy to manage, scalable and cost

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Premium Attendant
Premium Attendant provides your business with a convenient and virtual means to answer your business’ incoming telephone calls.

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Hosted PBX for Real Estate Businesses
All great realtors know the importance of location. Hosted PBX technology allows you to travel from location, to location without ever losing your connection to your customers.

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Hosted PBX for Retail Businesses
Customer service is one key area that retail businesses can use to differentiate themselves from the competition.

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The Benefits of Data Center Colocation Services
Data center colocation services can be an integral part of a business IT strategy – one that addresses cost, security, and perhaps, most importantly, business continuity.

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Vendor Referral Source Program
FairPoint’s Referral Source Program helps identify and reward third-party vendors and suppliers that serve as dependable and repeatable sources of new business into our direct sales force.

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Case Studies

New PBX without Higher Cost for Maine Small Business
With its outdated phone system barely hanging on, Heartwood Distributors of Saco, Maine, made the switch to FairPoint’s Hosted PBX – gaining a new, full-featured solution without high upfront costs or maintenance headaches.

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Case Studies

Lamoille North Supervisory Union Case Study
FairPoint Communications partnered with Lamoille North Supervisory Union, a school system in rural Lamoille County, V.T., to bring high-speed Internet to the classroom so students and staff can enjoy the essential digital connections they need to succeed.

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Case Studies

FairPoint Brings 1 Gbps to Husson University
When Husson University’s New England School of Communications (NESCom) brought 480 middle and high school students together for its Cool2Career day, FairPoint Communications delivered 1 Gbps to connect hundreds of digital devices – and give students a first-hand look at how cool technology can enable cool careers.

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The EDGE Sports & Fitness Case Study
Burlington, VT’s top health club takes member customer service seriously. When bandwidth issues limited progress, the club upgraded its communications infrastructure – opening the door to introduce applications that serve members better and keep employees productive.

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Case Studies

Mount Washington Observatory Case Study
At the remote and inhospitable Mount Washington Observatory in New Hampshire, researchers study weather and climate, and deliver distance-learning via the Web with FairPoint’s reliable, high-speed Ethernet services.

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Infographics

Choosing the Right Data Center Provider
FairPoint offers flexibility to meet the needs of any organization. With more than 380 network access points across northern New England, we can easily work with our customers to meet their specific requirements at a location that is most convenient for them.

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Understanding Data Center Services
Are Data Center Services right for your organization? If you’re concerned about the cost of maintaining an on-premises data center, or need to address disaster recovery requirements while retaining full control of your IT environment, data center colocation may address your needs.

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Case Studies

FairPoint Helps Grow Annual Maine Expo
Each spring, the Maine Restaurant & Lodging Expo connects hundreds of the state’s restaurant and lodging industry professionals with local and regional producers of foods, beverages, products and services. The Expo’s relationship with FairPoint Communications helps keep event costs down, enabling small, start-up businesses the chance to meet potential buyers.

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White Paper

Top Five Benefits of Data Center Colocation
Every business is different in terms of what they need from their data center. However, today more than ever, most companies are weighing the pros and cons of investing in their own data center and realizing they have other viable options.

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