New white paper discusses critical business considerations involving company contact centers
As contact center technology continues to evolve, businesses have access to more sophisticated solutions. Today, companies of all sizes can select from a variety of features and options that address flexibility, capability and cost benefits.
Before implementing or upgrading a call center operation, a business must make a major decision. Should they purchase, manage and maintain an on-site call center? Or, should they migrate to a cloud-based contact center model?
Since both options provide advantages, arriving at the best strategy requires careful consideration. You must conduct a comprehensive analysis that weighs the pros and cons of each strategy, considering the short- and long-term business goals. You want to find the best fit – the solution that addresses your needs while minimizing any potential issues. The more aligned your contact center is with your company’s strategic initiatives, the more successful it will likely be.
FairPoint Communications has developed a white paper to discuss the options businesses have when it comes to their call centers. Titled “No Hardware: Making the Case for a Cloud Contact Center,” this new resource summarizes the pros and cons of on-premises and cloud-based solutions. Considerations discussed include:
Please complete the short form on the right for your copy of this new white paper. You can also visit the FairPoint Communications website to learn more about our cloud contact center solutions.