Support

support

Our goal is to help our customers succeed. Available below are our support resources. If you need help beyond the material below, you can contact us any of the following methods:

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Call Us:

1.866.894.4001
Monday – Friday
8:30 am – 5 pm EST

Mail to Us:

FairPoint Business Customer Center
P.O. Box 11560
Portland, ME 04140

SERVICES & SUPPORT

We want to help you get the most out of your services. You may some questions, or need some instructions, or need to find out about our service level agreements.

FAQ

FAQ

Available are our Frequently Asked Questions to assist you in getting your questions answered.

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User Guides

User Guides

To help guide you, we’ve provided User Guides for web and voice conferencing, and for setting up your voice mail.

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Terms & Conditions of Service

Terms & Conditions of Service

Read FairPoint’s terms and conditions for business customers: acceptable use policy, service level agreements, reasonable use, and more.

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Scam & Fraud Alerts

Scam & Fraud Alerts

Today businesses are faced with threats, both internal and external.  Our team works around the clock monitoring our network and infrastructure on a 24x7x365 basis. We take measures to keep our customer business safe.  Be sure to report any suspicious activity.

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